I've just rang them no bother. And they reply to my emails. I have several policies with them.
have held insurance for a trike with Whittlesey for about 10 years now, staff are all friendly and efficient and prices are competitive if not the cheapest would highly recommend
Tried ringing, no answer. Tried website, nothing loads, tried googling them, there is no details about them or opening hours, and their website doesn't even appear in the results which shows it hasn't worked in a very long time as Google no longer index it! I'm a customer and it's impossible to get hold of them.
Well where to begin. ??Having been a loyal and satisfied customer for 7 years my ageing motor home was coming to the end of its serviceable life . I was contemplating a new one but compelled in February to insure the old one (which was inevitably headed for the scrap yard) for another year in order to have the requisite insurance cover to get the tax disc to alleviate a fine . You know the scoreSo I call Whittlesey to clarify the terms surrounding cancellation and am advised 'as long as you cancel within 90 days of inception not a problem'Well TRUST ME it was problem . I called 6 weeks later to 'cancel' having procured a new motor home and all appeared wellUmpteen calls later (over a 6 week period) I am being given the distinct 'runaround' and eventually end up talking to a 'Michael Payne' who tells me quite categorically that he 'doesn't care' that I am disgruntled and extremely unhappy with regard to his 'attitude' in our discussion about the refund to which I had already ascertained I was perfectly entitledAfter 2 months I receive today (12-06-14) a refund cheque for a paltry 49.45 against a premium paid of 275. So I have been ripped off to the tune of 225 for a mere 6 weeks cover.Whittlesey Insurance terms and conditions state that they are entitled to a service fee of up to 75 in the event of premature cancellation. I wouldn't have had a problem with that but when my wife queried it she was told in the most arrogant manner possible by Mr Payne to go read the 'terms and conditions' of her policy ... (see above)Our advice would be to avoid this company like the PLAGUETheir after sales service is SIMPLY APPALLING !!!
Whittlesey Insurance Services Ltd is a UK Insurance Agency based in Whittlesey, East of England. Whittlesey Insurance Services Ltd is located at 12 Queen St, Whittlesey, Peterborough PE7 1AY, UK.
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