I have health issues that make speaking to someone on the phone incredibly hard for me and that includes making the call which is a nightmare esp to this doctors.. I don't like relying on other people or asking for help so I drove to ask if I could pre-book an appointment which is needed and should have been made a while ago and to drive there is more work than calling but is something I can handle, again because of my condition I haven't felt able to call. I explained this to the receptionist and hope that they would have a flexible or helpful attitude to mental health problems. No chance. Unhelpful, unsympathetic, told me to get someone to ring for me I explained I can't do that and nothing, they have a new system and it's tough. I had hoped for understanding towards people who would find climbing a mountain easier than making phone calls. Got none. Thanks for being completely ignorant towards the different needs of people expected more from doctors maybe understanding and sympathy for something as simple as an appointment?? Also awarding yourself five stars when you work there on the review below is not helpful or accurate to ratings.
The opening hours are actually 8am until 6pm now - we open earlier due to patient feedback I have emailed and reported this to google as they still have us opening up at 8.15am.
Very nice surgery. I think the separated reception area is brilliant. Keeps things private. Had an appointment and didn't wait long. Great with my children.
Some times the drs don't hear what I'm saying. Very frustrating. They want me to take an alternative to colpermin. Unfortunately this bursts in my throat. I need the colpermin which does the job I need it for, as part of my IBS treatment.
I am writing this review on behalf of my elderly father. The reception staff are extremely rude and certainly DON'T talk to my parents with courtesy! My father has had various illnesses in which one GP doesnt follow on treatment from what another GP has advised. One brushed off his illness as nothing, another sent him for tests (thank God). Referrals to hospitals made, only to discover that the appointment has been cancelled, without telling him! The hospital blames the GP and the GP blames the hospital!They can never get through on the phone and when they do, they have no appointments left. Sometimes they tell him he can't book in advance and then a few weeks later, a different receptionist tells him he can!This surgury could improve with in-house training about politeness towards patients, consistency between GP's, ensuring that elderly patients truly understand what they are suffering with and what treatment will be given (try writing some notes down and giving to the elderly patients). GIVE/send elderly patients information about how the phone systems work and details of whom to contact should they have complaints.You are not making your information accessible for all people.
Dr A Patel - The New Queen Street Surgery is a UK Doctor based in Whittlesey, East of England. Dr A Patel - The New Queen Street Surgery is located at 8 Syers Ln, Whittlesey, Peterborough PE7 1AT, UK.
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